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The Narrator Platform

The Narrator Platform - Under the Hood

Narrator implements a consistent and company agnostic Universal Data Model (UDM) to make answering data questions, running analyses, and deploying algorithms quick and easy.

The Universal Data Model (UDM)

One 11 column table in your data warehouse, where each row represents a single occurrence of one of your customers doing an activity (like an event stream using all your existing data).

Analytics Tools

Tools to easily write queries on top of the UDM and audit individual customers.

A Better Data Science Community

As more companies model their data using the UDM, we can start sharing analyses and algorithms in order to build a thriving Data Science community.

The Current Approach:
Simple questions are not so "simple"

Asking data questions requires only knowledge of your business while providing the answer requires knowledge of your data system.

Answering even "simple" data questions can often take weeks to return a response.

Stakeholder Perspective

Simple Data Question...

"How many people that came to the site called us?"

Data Perspective

...Complicated Data Answer

... I need website data from Segment and call data from Salesforce

... Segment has an `anonymous_id` and Salesforce has a `contact_id`

... `anonymous_id` does not easily map to an email

... contacts have duplicate emails

... how do I handle multiple sessions and multiple calls?

After a week of work, the analyst responds with a 200 line query to generate the table that the stakeholder needs.

If there's a follow-up question (there's always a follow-up), this whole process repeats itself.

Our Approach:
A platform to ask and answer questions the same way

The Universal Data Model

Your core business concepts and customers activities are defined up front (takes less than a week) and written in simple SQL on top of the source of truth tables in your warehouse.

Simple queries written on top of the source of truth

SELECT 
  u.email                  as customer, 
  ‘subscription_upgraded’  as activity,
  s.id                     as activity_id,
  s.upgraded_at            as  timestamp
FROM subscriptions AS s
JOIN users AS u
  ON s.user_id = u.id
WHERE s.status = ‘upgraded’

via Internal db

Upgraded Subscription

Page View

Call Support

Opened Marketing Email

Signed a Contract

Logged In

Benefits to the Universal Data Model

  • Add and update activities at any time and take advantage of all historical data

  • Define concepts as activities once, allowing everyone to use consistent definitions

  • Follow the simple structure, and identity resolution happens automatically

Assemble Datasets For Each Question

Because of the UDM, we can now assemble datasets similar to the way stakeholders ask questions.

people

who

Called Us

and

Signed Contract

Take advantage of UDM concepts like customer, time, and relationships between activities:

Benefits to Assembling Queries on top of the UDM

  • Generate queries off of one consistent table so your numbers ALWAYS match

  • Join based on human concepts like occurrence (first, last, within_minutes), time, and customer, instead of foreign keys

  • View data and metric summaries to quickly become confident in the logic

With the Narrator Platform, iterate through data questions much more easily, so follow-up questions are encouraged!

Benefits

Simpler
definitions

Easy to write SQL (average of 14 lines vs. 1000).

Less mess,
fewer arguments

No redundancy—each concept is clearly defined only once, and new activities don’t need to be created often.

No more
adhoc requests

Everyone can answer their own questions and assemble datasets in 5 minutes.

Coming Soon: Shared Analyses and Algorithms

Narrator is currently focusing on developing analyses and algorithms that we can run on top on your datasets. Imagine reading about an algorithm and then going into Narrator to run it immediately.

For example, all you'll need to do is assemble a dataset with a column for features and a column for conversion, and you'll be able to generate the following report: our sample report.

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