Data-Driven Product Development Tools
Narrator provides advanced tools to power data-driven product development, so your team can create (and analyze) optimal product experiences.
Use Cases
For Data-Driven Projects
Informed Support Teams
Enable your support team with a timeline view of each customer's actions across all data sources.
Personalized Email Marketing
Build data-driven email marketing lists and automatically send them to your email platform with webhooks
Recommendation Engine
Power your recommendation engine with Narrator's webhooks
Informed Support Teams
Enable your support team with a timeline view of each customer's actions across all data sources.
Accurate, valuable information enables efficient and effective customer service. Give your Customer Support team access to Narrator's Customer Journey so they can see every important action each customer has done.
Benefits
- The timeline view is live and constantly update no additional engineering effort
- See all of your customer touchpoints in one place
Applications
Zendesk Integration
Make the customer journey easy to access from your support platform by adding a link directly to each customer's journey.
Sales Support
Arm your Sales team with information about your customers. Which products have they viewed? Which docs have they viewed? How much time have they spent on the site? This is the information your sales teams need to close the deal.
Customer Journey
Customer Support
Personalized Email Marketing
Build data-driven email marketing lists and automatically send them to your email platform with webhooks
Data is the key to personalized marketing emails. With Narrator, you can create targeted email lists based on customer behavior across all of your data source. Then, simply set up a webhook to send the list to your email platform.
Benefits
- Personalize emails based on your customer's behavior
- Have access to all of the data on your customer
- Dynamically update email logic without engineering help
- Keep your email list up to date
Applications
Personalized Messaging
Personalization drives engagement. Narrator makes it easy to incorporate personal details in emails. You can easily reference the product they last viewed or the blog they just read.
Onboarding Emails
As a customer onboards, send your customers emails to ensure they have a seamless onboarding experience. Make each email intelligent. Don't tell a customer about the docs site if they've already seen it.
Sales Emails
Send sales emails to save customers after periods of inactivity.
Email List Dataset
Webhook Integration
Email Platform
Recommendation Engine
Power your recommendation engine with Narrator's webhooks
Recommendation engines are crucial to your business but can take months to implement. With Narrator, you can set up a recommendation engine in under a day
With Narrator, you can assemble a dataset that ranks the feature you want to recommend by your desired outcome metric. Send the ranked feature to your product or website via a webhook integration. That's it!
Learn more about webhooks
With Narrator, you can assemble a dataset that ranks the feature you want to recommend by your desired outcome metric. Send the ranked feature to your product or website via a webhook integration. That's it!
Learn more about webhooks
Benefits
- All reporting uses a single source of truth
- BI platforms are fast because JOINS are not in the BI tool
- Trace metrics to their source in two clicks (open the dataset and see the activities)
- Complex logic is kept in managed by you in your data system, not in your BI tool
- All data model updates are done in one place
Applications
Rank Search Results
Rank search results for each keyword based on likelihood to purchase
Recommend Entry Products
Maximize customer LTV by dynamically surfacing product recommendations for first-time customers
Surface Cross-Sell Opportunities
Recommend the the next best product for a customer based on their prior transaction history and trends from other customers like them.
Narrator Dataset
Webhook Integration
