Data-Driven Product

Use data to power product experiences
Informed Support TeamsPersonalized Email MarketingRecommendation Engine
Use Cases

For Data-Driven Projects

Informed Support Teams

Enable your support team with a timeline view of each customer's actions across all data sources.
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Personalized Email Marketing

Build data-driven email marketing lists and automatically send them to your email platform with webhooks
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Recommendation Engine

Power your recommendation engine with Narrator's webhooks
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Informed Support Teams

Enable your support team with a timeline view of each customer's actions across all data sources.

Accurate, valuable information enables efficient and effective customer service. Give your Customer Support team access to Narrator's Customer Journey so they can see every important action each customer has done.

Benefits

  • The timeline view is live and constantly update no additional engineering effort
  • See all of your customer touchpoints in one place

Applications

Zendesk Integration

Make the customer journey easy to access from your support platform by adding a link directly to each customer's journey.

Sales Support

Arm your Sales team with information about your customers. Which products have they viewed? Which docs have they viewed? How much time have they spent on the site? This is the information your sales teams need to close the deal.

Customer Journey

Customer Support

Personalized Email Marketing

Build data-driven email marketing lists and automatically send them to your email platform with webhooks

Data is the key to personalized marketing emails. With Narrator, you can create targeted email lists based on customer behavior across all of your data source. Then, simply set up a webhook to send the list to your email platform.

Benefits

  • Personalize emails based on your customer's behavior
  • Have access to all of the data on your customer
  • Dynamically update email logic without engineering help
  • Keep your email list up to date

Applications

Personalized Messaging

Personalization drives engagement. Narrator makes it easy to incorporate personal details in emails. You can easily reference the product they last viewed or the blog they just read.

Onboarding Emails

As a customer onboards, send your customers emails to ensure they have a seamless onboarding experience. Make each email intelligent. Don't tell a customer about the docs site if they've already seen it.

Sales Emails

Send sales emails to save customers after periods of inactivity.

Email List Dataset

Webhook Integration

Email Platform

Recommendation Engine

Power your recommendation engine with Narrator's webhooks

Recommendation engines are crucial to your business but can take months to implement. With Narrator, you can set up a recommendation engine in under a day

With Narrator, you can assemble a dataset that ranks the feature you want to recommend by your desired outcome metric. Send the ranked feature to your product or website via a webhook integration. That's it!

Learn more about webhooks

Benefits

  • All reporting uses a single source of truth
  • BI platforms are fast because JOINS are not in the BI tool
  • Trace metrics to their source in two clicks (open the dataset and see the activities)
  • Complex logic is kept in managed by you in your data system, not in your BI tool
  • All data model updates are done in one place

Applications

Rank Search Results

Rank search results for each keyword based on likelihood to purchase

Recommend Entry Products

Maximize customer LTV by dynamically surfacing product recommendations for first-time customers

Surface Cross-Sell Opportunities

Recommend the the next best product for a customer based on their prior transaction history and trends from other customers like them.

Narrator Dataset

Webhook Integration

Website / Product

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